Effective Date: April 14, 2020


We are committed to protecting the privacy of your data. This Privacy Policy explains more specifically what information Electric Chateau collects from Account Holders and End Users (“you”) through Electric Chateau's websites and applications, which we refer to collectively as “the Service.” The Service includes the Electric Chateau Software.

Although significant changes are rare, this policy may be amended as new features, technology, or legal requirements arise, so please check back from time to time. We’ll notify you if we make a significant change and, where required, seek your consent.

What information does Electric Chateau collect?

Basic subscriber information.

To open your account and process payments, we collect and receive basic information like your email address and, depending on how you purchase a subscription, your billing address and other payment information.

Usage data.

We collect and log data on how you and others access and use our Service, for example, invoking the activation phrase for BuzzOff. Usage data may be collected through cookies, and similar technologies. For more information, including how to opt-out, visit our Cookie Information page.

Location information.

We do not collect GPS location data. Users who install the BuzzOff app on Android devices will be asked to allow access to Location Services. This is a required permission to access the Bluetooth features on the Android device for pairing a BuzzOff with your account. The GPS location of your mobile device is not accessed, stored, or transmitted.

We are a privacy company. With that in mind, believe us when we say it's extremely regrettable that the Android version of our app requires asking for Location Services permission at all. That really bummed us out, but is beyond our control, so thank you for understanding.

Feel free to turn Location Services off as soon as you've completed the pairing process for your BuzzOff. When you purchase another one, you can turn it back on again temporarily for pairing.

We collect and store for a short duration the IP addresses you use to connect to the Service from your mobile device and the BuzzOff device. This data is held only to provide security auditing and intrusion detection and will not be used for marketing purposes nor sold to any partner or agency.

Device information.

We collect information about the number and type of devices you use to connect to the Service, as well as information about the operating systems on those devices (e.g., iOS, Android, Windows).

We also may link your subscriber information with data we receive from our partners and other third parties to help understand your needs and provide you with a better experience. For example, if you create or log into an Electric Chateau account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

How does Electric Chateau use my information?

We have specific rules for how and when we use the information we collect and receive. We describe these below.

What does Electric Chateau do with my information?

We are committed to protecting the privacy of your information. Below, we describe the ways in which we use the information we collect and receive to provide, maintain, and improve the Service; to provide troubleshooting and customer support; to protect the Service for all our users; and to contact you.

We use a number of technologies to help you get the most out of the Service. Our systems automatically analyze your data to power Electric Chateau features and to continually improve the Service for you in a way that does not require anyone to look at your Content. This may include, for example: Making sure you find what you’re looking for when you search your account.

Showing you information most relevant to how you are or could be using the Service at a specific time or location.

Suggesting actions for you to take based on information you’ve stored.

Suggesting Electric Chateau service features or products to you that we think will help you get the most out of our Service.

To provide troubleshooting and customer support, our Customer Support team may need to access your information, such as your account email address and information about the Electric Chateau software you are using, subject to the protections described below.

As part of our efforts to protect your account and the functionality of the Service, our systems may analyze the emails you send to and from your Electric Chateau account to detect spam, malware, or other potential security concerns. If we determine that such material constitutes a Terms of Service or User Guidelines violation, we may block delivery of the problematic material, much like a spam filter works for your email inbox.

Learn more about steps you can take to protect your account, such as using strong passwords, two-step verification, and encryption.

In accordance with your communication preferences, we’ll occasionally contact you to announce new products and features we build for you, make special offers, and provide information about how Electric Chateau products work with products and services from our business partners.

How does Electric Chateau share or disclose my information?

Electric Chateau is not in the business of selling or renting your information. Here are instances when we may disclose your information — and then only the minimum information necessary:

We share your information with Service Providers who process data on our behalf, such as credit card processors and customer management systems. For example, these Service Providers help us:

  • Operate, develop, and improve the features and functionality of the Service
  • Complete your payment transactions
  • Fulfill your sales and support requests
  • Communicate with you as described elsewhere in this policy

We require these providers to agree to strict data protection requirements in keeping with our privacy policy standards and the European Union's General Data Protection Regulation ("GDPR") as discussed below. You can view the vendors we use to help us provide the Service on our Vendors page.

We do not share your information with any third parties for their own advertising purposes.

In the event of a merger, sale, or reorganization of all or part of our business, information covered by this policy may be transferred in connection with that deal.

As described on our Cookie Information page, we contract with third-party advertising networks in order to deliver relevant Electric Chateau advertisements to you across the Internet and to manage our communications with you.

How does Electric Chateau respond to legal requests for my information?

We vigilantly protect the privacy of your account. We will not disclose your information to law enforcement or other governmental authorities unless we believe it is required to comply with warrants, court orders, subpoenas, or other lawful government requests. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards of due process.

We narrowly interpret all information requests, and we only disclose Content in your account that is specifically responsive to a government warrant or where you have provided your explicit consent. In accordance with our user notice policy, we will notify you if we believe we are compelled to comply with a third party’s legal demand for your information.

In addition, in rare cases, we may share your information as necessary to investigate or take action regarding illegal activities, suspected fraud, or potential threats against persons, property or the systems on which we operate the Service, or as otherwise necessary to comply with our legal obligations.

How can I manage my information stored by Electric Chateau?

Consistent with our first law of data protection—your data is yours—in most cases, you can manage your information simply by logging into your account and editing your information directly within the Electric Chateau service.

However, if you prefer, you can contact us at legal@electric-chateau.com to ask us to provide access to, correct, update, or delete your personal information. Please note that we may ask you for proof of account ownership and/or identity before fulfilling your request. We will comply with such requests to the extent required by applicable law or the US-Swiss Privacy Shield and US-EU Privacy Shield.

A Note for our European Users about our Data Processing Grounds and Data Access Rights

The European Union's GDPR requires that we provide notice in a specific way to our European users about their privacy rights. We process Account Holder or End User personal information on one of three grounds, depending on the circumstances: (i) your affirmative consent, in which case you will have the right to withdraw consent at any time; (ii) contractual necessity; or (iii) our legitimate interest in providing the Service. In addition, we are required to list the data access right available to all users in a specific way.

How long does Electric Chateau store my information?

Electric Chateau’s back-up systems may retain residual copies of your deleted Content for up to one year due to the nature of those systems’ operations.

For users who are inactive for extended periods of time, we may close your account to satisfy our obligations under applicable law, and in accordance with our data retention policy. If that happens, we will try to notify you before taking any action.

What happens if I want to stop using my Electric Chateau Service?

As described above, you can stop using the Electric Chateau service at any time.

Where does Electric Chateau store my information?

When you use Electric Chateau Software on your computing device, such as by using one of our downloadable applications, some of your data will be stored locally on that device.

When you sync your computing device with the Service, that data will be replicated on servers maintained in the United States. This means that if you store information in or submit data to the Electric Chateau website or Electric Chateau Software and sync such Electric Chateau Software with the Electric Chateau service, you acknowledge your personal information will be transmitted to, hosted, and accessed in the United States.

Data privacy laws or regulations in your home country may differ from, or be more protective than, those in the United States. We will collect, store, and use your personal information in accordance with this Privacy Policy and applicable laws, wherever it is processed.

How does Electric Chateau comply with data transfer rules?

If you are a resident of the European Economic Area (“EEA”) or Switzerland, please note that we use standard contractual clauses approved by the European Commission to transfer your personal Information from the EEA or Switzerland to the United States and other countries.

How can I contact Electric Chateau?

Electric Chateau welcomes your feedback regarding this Privacy Policy. If you have questions, comments or concerns about this Policy, please contact us via the Contact Us link on the Electric Chateau website.

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